Permanent employee,
Full-time
· Glasgow - Bath Street
Key details
Location: Bath Street, Glasgow Department: Lettings Reports to: Associate Director Hours per week: 37.5 hours, Monday to Friday, 9:00am - 5:30pm
About the role
Due to the continued growth of our lettings portfolio, we are delighted to be recruiting a Trainee Property Manager to play a key role in the Letting and Management team's future. The main aim of the Glasgow Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. As the principal point of contact for your landlords and tenants, you will be required to build quality, lasting client relationships. By working closely with the colleagues in your team to ensure the team delivers a best-in-class experience, you also support Rettie in achieving a market-leading position.
As a Trainee Portfolio Manager, you will have the opportunity to work alongside industry experts who will support your learning in all aspects of the lettings management process. We also offer full sponsorship to study and obtain your ARLA Lettings qualification.
Key responsibilities
Driving Portfolio Performance - to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.
Ensuring 100% compliance with regulatory standards
Minimising void periods
Increasing rents mid-tenancy in line with lease terms
Minimising arrears
Promoting investment and upgrading works
Effective management throughout tenancy
Managing Administration - Full responsibility and accountability for all aspects of the lettings and management process across your portfolio including:
Full compliance management of all safety testing and the installation and maintenance of detection equipment
Detailed client information collection and due diligence including money laundering verification
Accurate and detailed property marketing accompanied by a high standard of marketing images
Effective management/overseeing of all tenant referencing/move-in processes
Detailed and objective client reporting following regular property inspections
Efficient and diligent processing of maintenance requests and contractor invoices
Overseeing administration of HMO licensing issues including applications and renewals in the portfolio
Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits, and ownership changes
Overseeing administration of utility notifications and the accurate processing of void period costs
Key requirements
Essential
Full clean driving license
Experience working in a lettings environment
Proficient in the use of IT systems including MS Word, Excel, and Outlook
Experienced in the management of client relationships
Experience of conflict resolution and negotiation
Desirable
MARLA
Detailed knowledge of the PRS
Detailed knowledge of the PRT legislation
Detailed knowledge of the Glasgow lettings market
Previous management of a residential property portfolio under a portfolio management structure
Use of REAPIT or experience using property software
The ability to analyse the performance of residential assets and produce investment appraisals
When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
Thank you for your interest in joining Rettie. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to recruitment@rettie.co.uk.
