We are seeking a friendly, professional and organised Receptionist to join our team.

As the first point of contact for clients and visitors, this role sets the tone for an exceptional customer experience. Based at the front desk of our busy Wemyss Place office, you’ll be the heart of our office, ensuring everything runs smoothly and professionally. You’ll provide administrative support to the Edinburgh Sales team and other teams as required, ensuring consistency in service delivery.

You’ll be a positive self-starter who is used to working in a fast-paced environment. With a natural ability to stay organised and juggle multiple priorities, you’ll be confident in managing your daily workload. You’ll have excellent communication skills and enjoy building effective relationships with others. Whether it’s meeting and greeting, answering phone calls, or carrying out administrative tasks, you’ll take pride in delivering a high-quality service at all times. If this sounds like you, we’d love to hear from you.

You will be responsible for the following:

• Welcoming clients, suppliers and visitors with a warm and professional approach
• Ensuring that the reception area and meeting rooms are kept smart and tidy and set up appropriately for internal and external meetings
• Ordering office supplies for all our premisies and managing petty cash for Wemyss Place
• Managing the overflow of phone calls, transferring calls to the appropriate department, answering voicemail queries and directing appropriately
• Managing keys in and out of the office and accurately keeping the key log up to date
• Uploading property, images, floor plans and any other necessary items to our internal sales system REAPIT
• Creating final fee and marketing invoices
• Management of the viewing calendars and appointments
• Management of a database of applicants for available properties
• Supporting with general administrative duties

Essential

• Proficient in the use of IT systems including MS Word, Excel & Outlook
• Experienced in a customer service role
• Confident in administrative tasks

Desirable

• Experience in a similar position or with a property background

• Customer Focus
• Collaboration
• Communication
• Planning and organising
• Problem solving
• Positive mindset