Job Title: Rural Property Consultant Location: Flexible - either Berwick or Melrose office Department: Rural Asset Management Reports to: Associate Director
About the role
The main aim of the Rural Asset Management Team is to ensure an exceptional standard of customer service is provided to all potential and actual customers.
We're looking for a Rural Property Consultant to join our growing team, based out of either our Melrose or Berwick office. The successful candidate can expect to provide administrative support in relation to a variety of dynamic services and activities such as farm and estate management, energy and renewables, and agricultural projects.
You'll have excellent communication and relationship-building skills both face to face, on the phone and via email and are experienced at developing customer relationships and identifying and understanding the needs of potential customers.
Key responsibilities
Delivering exceptional service
Responsible for meeting and exceeding your personal targets and contributing proactively to the team's targets
Responsible for adhering to agreed systems and processes, specifically:
Building relationships with customers through regular phone contact
Promotion of services across the Rettie group to generate valuations for own/other teams
Be the first point of contact for all inbound enquiries (email, phone and in-person), qualifying customer requirements in detail and recording this information accurately in Reapit
Arrange viewings and valuations
Trained on sales database (Reapit) and proactively uses the relevant database functionality and reporting features
Recording accurate and detailed customer information to build a database of future potential sellers and buyers
Contributing content for the social media profile of the branch using relevant platforms
Generating positive customer reviews profile for the branch (Google Reviews etc.)
Responsible for ensuring the accuracy of data input by yourself into Reapit, therefore ensuring the accuracy of management accounts and management reporting
Takes a proactive approach to continuous personal development, actively seeking opportunities to develop skills and capabilities required for the role
Key requirements
Essential
Driving licence
Fully IT literate & proficient in the use of IT systems including MS Word, Excel & Outlook
Strong written & verbal communication/numeracy/data analysing skills
Strong negotiation, organisation and influencing skills
Desirable
Experience of Reapit or comparable system
Knowledge of the rural market
Competencies
Customer focused
Communication
Collaboration
Problem-solving
Positive mindset
Planning and organising
What we offer
Competitive salary and discretional bonus
37.5 hours per week
26 days annual leave (increasing by 1 day per year up to 5 years) and 7 bank holiday leave days
When you join Rettie you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
Thank you for your interest in joining Rettie. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to recruitment@rettie.co.uk.
