Due to the continued growth of our lettings portfolio, we're delighted to be recruiting another Property Manager to play a key role in the Letting and Management team’s future. Our Letting and Management department manages over 1200 properties on behalf of our landlord clients in Edinburgh, Glasgow, the Borders and across central Scotland, including Fife and Perthshire. Our dedicated team of over 30 are trained and experienced in all aspects of property rentals and we're one of the few RICS-accredited letting agencies in Scotland.
 
The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. As the principal point of contact for your landlords, you'll be required to build quality, lasting client relationships. By working closely with the colleagues in your team to ensure the team deliver a best-in-class experience you also support Rettie in achieving a market-leading position.

As Portfolio Manager you'll manage all aspects of the lettings and management process across your portfolio of properties and will be responsible for maximising the fee income derived from them, also ensuring you maximise the value of your client’s assets. You'll work collaboratively with your colleagues and ensure that our processes are constantly being improved so that you can provide the best possible management service to your clients.

Driving Portfolio Performance– to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.  

• Ensuring 100% compliance with regulatory standards  
• Minimising void periods  
• Increasing rents mid-tenancy in line with lease terms  
• Minimising arrears  
• Promoting investment and upgrading works  
• Effective management throughout the duration of the tenancy 

Managing Administration– Full responsibility and accountability for all aspects of the lettings and management process across your portfolio (assisted by a portfolio administrator) including:  

• Full compliance management of all safety testing and the installation and maintenance of detection equipment  
• Detailed client information collection and due diligence including money laundering verification  
• Accurate and detailed property marketing accompanied by a high standard of marketing images  
• Effective management/overseeing of all tenant referencing/move-in processes  
• Detailed and objective client reporting following regular property inspections  
• Efficient and diligent processing of any maintenance requests and contractor invoices  
• Overseeing administration of HMO licensing issues including applications and renewals in the portfolio  
• Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes  
• Overseeing administration of utility notifications and the accurate processing of void period costs.

Essential

• Full, clean driving licence
• Working towards MARLA
• Detailed knowledge of the PRS
• Detailed knowledge of the PRT legislation
• Detailed knowledge of the Edinburgh lettings market
• Proficient in the use of IT systems including MS Word, Excel & Outlook
• Experience in the management of client relationships
• Experience in conflict resolution and negotiation

Desirable

• Previous management of a residential property portfolio under a portfolio management structure
• Use of REAPIT or experience using property software
• The ability to analyse the performance of residential assets and produce investment appraisals
• MARLA qualified

• Customer focused
• Teamwork
• Effective Communicator
• Effective under pressure
• Organisational Ability
• Relationship Building